Kralis Help Center
Support for Your School
Contact Netrobase support when your school needs assistance, or explore the Kralis documentation for self-service guidance.
Contact Support
For product questions, account help, bug reports, or school setup support, reach the Netrobase support team by email.
[email protected]Documentation
Browse complete guides for setup, SRMS, CBT, LMS, Classroom, Fees, attendance, and account management.
Open Kralis DocsPrepare Your Request
Follow the support guide to collect the details that help us understand and resolve your request.
Read the Support GuideResponse Expectations
Support requests are reviewed by the team and prioritized by urgency, product area, and impact on school operations.
Include These Details
Clear support requests help the team understand the issue and respond with the right next step.
Request Checklist
- Your school or organization name
- The Kralis product area involved, such as SRMS, CBT, LMS, Classroom, Fees, AI, or accounts
- The email address or role of the affected user, without sharing passwords
- A short description of what you expected and what happened instead
- Screenshots, error messages, dates, or reference IDs where available